1. Introduction
H06 Rentals ("we," "us," or "our") is committed to protecting the privacy of our customers ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our car rental services or interact with our website and social media platforms.
2. Data We Collect
We may collect the following types of personal data:
- Identity and Contact Information: Your name, address, phone number, email address, driver's license details, and other identification documents.
- Financial Information: Payment card details, bank account information, and transaction history.
- Trip Information: Rental dates, pickup and drop-off locations, travel destinations, and any special requests or preferences.
- Usage Data: Your booking history, website activity, and interactions with our social media platforms.
- Device Information: IP address, device type, operating system, browser type, and other technical information.
3. How We Collect Your Data
- Direct Interactions: When you make a booking, contact us for inquiries, or provide feedback.
- Online Bookings: When you use our website or mobile app to book our services.
- Social Media: When you interact with our social media pages or participate in online campaigns.
- Cookies and Similar Technologies: We use cookies and other tracking technologies to collect information about your browsing activity on our website.
4. How We Use Your Data
- Providing and Managing Services: To process your bookings, provide car rental services, and manage your account.
- Customer Support: To respond to your inquiries, provide assistance, and address complaints.
- Marketing and Communications: To send you promotional offers, newsletters, and updates about our services.
- Improving Services: To analyze usage patterns, conduct research, and improve our website and services.
- Legal Compliance: To comply with applicable laws and regulations.
5. Legal Basis for Processing
- Contractual Necessity: To fulfill our contractual obligations in providing car rental services.
- Legitimate Interests: To pursue our legitimate business interests, such as improving our services and marketing our offerings.
- Legal Compliance: To comply with legal obligations, such as tax reporting and record-keeping.
- Consent: When you provide explicit consent for specific processing activities, such as marketing communications.
6. Data Sharing
- Service Providers: We may share your data with third-party service providers who assist us in providing our services, such as payment processors, IT support, and marketing agencies.
- Legal Authorities: We may disclose your data to legal authorities if required by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of our company, your data may be transferred to the acquiring entity.
7. Data Security
We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, access controls, and regular security assessments.
8. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Your Data Rights
- Access: You can request access to your personal data.
- Rectification: You can request correction of inaccurate or incomplete data.
- Erasure: You can request deletion of your data, subject to certain exceptions.
- Restriction: You can request restriction of processing of your data.
- Objection: You can object to processing of your data based on legitimate interests or direct marketing.
- Data Portability: You can request a copy of your data in a portable format.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [contact information].
11. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and will be effective immediately upon posting.