1. Introduction
This Cancellation and Refund Policy outlines the terms and conditions governing cancellations and refunds for car rental services provided by H06 Rentals ("we," "us," or "our"). Please read this policy carefully before making a reservation.
2. Cancellation by Customer
- More than 48 hours' notice: If you cancel your reservation more than 48 hours before the scheduled pickup time, you will receive a full refund of any payments made.
- Less than 48 hours' notice: If you cancel your reservation less than 48 hours before the scheduled pickup time, a cancellation fee of 50% of the total booking amount will apply.
- No-show: If you fail to show up for your reservation without prior notice, no refund will be issued.
3. Cancellation by H06 Rentals
In rare circumstances, we may need to cancel your reservation due to unforeseen circumstances, such as vehicle unavailability or force majeure events. In such cases, we will notify you as soon as possible and provide a full refund of any payments made.
4. Changes to Reservations
Any changes to your reservation, including changes to the rental dates, pickup/drop-off locations, or vehicle type, are subject to availability and company approval. Please contact us as soon as possible to request changes to your reservation. Changes made less than 48 hours before the scheduled pickup time may be subject to a change fee.
5. Refund Process
Refunds will be processed using the original payment method used for the booking. Please allow 2-5 business days for the refund to be credited to your account.
6. Exceptions
- Special Promotions: Some special promotions or discounted rates may have different cancellation and refund policies. Please review the terms and conditions of the specific promotion at the time of booking.
- Long-term Rentals: Long-term rentals (48 hours or more) may be subject to different cancellation policies. Please inquire about the specific terms and conditions for long-term rentals at the time of booking.
7. Contact Us
If you have any questions or concerns about this Cancellation and Refund Policy, please contact us at +234 913 999 9533.
8. Amendments to this Policy
We reserve the right to amend this Cancellation and Refund Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.